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About me

Muhammad Hamza Altaf

Work Experiences

Current role BackOps

Founding Full Stack Engineer

I joined BackOps at pre-seed. Today, we’re a Series B company.

I work directly with supply chain teams and led the delivery of the platform our engineers use to automate each customer’s workflows.

I built the forward-deployed engineering and product team, gave sales and solutions teams tools to build their own demos, and developed the access controls and audit logs customers needed for security reviews.

Visit BackOps BackOps raised a $42M Series B

June 2019 - July 2024

Co-founder & CEO

SOOP Technologies

  • Led the design and development team to build web and mobile suite, digitizing the academic, financial, staff management and communication workflows for 470+ educational institutions serving over 700K students
  • Reduced exam creation time for teachers by 90% through a RAG-based AI leveraging embeddings model and ChatGPT API
  • Digitized billing process through an integration with digital banking APIs, reducing voucher printing by 65%
  • Integrated with bank lending APIs, enabling students to apply education loans, resulting in processing of 4000 loans
  • Collaborated with marketing and sales teams to implement referral programs boosting customer acquisition by 20%
  • Conducted extensive user research, achieving product-market fit in 6 months by uncovering unmet needs and jobs to be done in financial, academic and management workflows through user interviews

March 2022 - June 2024

AI Product Manager

Hyly.AI

  • Analyzed current offerings to identify opportunities to leverage Generative AI and conducted research to shortlist tools and technologies for building ML pipeline
  • Spearheaded the specifications, wireframes, development, and testing of Hyly’s Gen AI based email and chat AI, driving an 25% increase in apartment leasing agreements
  • Collaborated with engineering, and customer success teams to optimize AI training data and improve Hyly’s chatbot response accuracy by 55%

April 2021 - Mar 2022

Product Manager

Hyly.AI

  • Led development and design efforts to revamp 6 different products into one suite, Journey AI
  • Integrated mix panel to keep track of key metrics, reducing the bucket leakage by 34% boosting ARR by $200K
  • Established test-driven development practices reducing bugs by 29% and customer support tickets by 17%

Jan 2017 - May 2019

Full Stack Developer

Ailaaj

  • Integrated 4 diagnostic labs enabling users to order lab tests from Ailaaj generating 700K PKR revenue in 1st quarter
  • Developed and deployed a clinic management system for 4 major hospitals, optimizing patient workflows

My Expertise

Software Engineering

Ruby on Rails

React

Flask

Data Analysis

LangChain

Product Management

Customer Interviews

Requirements Engineering

Sprint Planning & Execution

Success Metrics Tracking

Growth Hacking

Communication Strategy

Landing Page Optimization

Product-Led Growth

Google Tag Manager

Download Resume

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